如何化解冲突？学会这个与人沟通的技巧，让你说话不得罪人

qinmijiechudezuibaheyadoufangzhibushangdajiadouou，renyurenzhijianyezaisuonanmianchanshengmoca，keshizheimocaduole，youzaisuonanmianweihairenjijiaowang，yurengoutongdejiqiaoyounaxie？yincia，zheiyaoxiangrenjijiaowanghao，bingbushizaifashengzhengzhihou，huandehuanshidetianbu，zhishiduiyuyoukenengfashengdemaodundefangzhi。zenmeyanggenrengoutongjiqiao？

eryaoxiangfangzhimaodunchansheng，dajiajiuxuyaoqugaogaoqingchu，zheixiekanqilaiwuguanjinyaodefenqi、maodun，daodishizenmezaochengde，youshiyouyunaxiemeinenglijichuli，ruguobunongqingchuzheizhongwupin，neimazheizhongbianhuileijichengrenherenzhijianguanliandeliefeng。

01.矛盾缘故

yiqiangerenyanliyouyiqiangehamulaite，erzaikaizhangoutongjiaoliudebicizhongjian，shishishangyijianshiqingyecunyouzhe“2gebanbenhao”，keshidajiatongchangqueguannianbushangzheigewentidecunyou。shenmeshi“2gebanbenhao”ni？huanjuhuashuo，womenzaiyingduitongyijianshiqingdeqingkuangxia，neixindoushiyouyigezhuanguishuyuzishenshijiaodebanbenhao。zaiwomenzijidebanbenhaoli，dajiazuochudeyiqiegerenxingwei，quanshiyouyuangu、youkuchude；erquanbulaiyuanyuwaizaidetichuzhiyihechize，duidajiaeryanquanshibulijie、butiexin，naizhishihushuobadaode。

yurengoutongdejiqiaoyounaxie？julishuoming，dahuoerjiuyiqingerchule：zhangsanhelisishiqiyedepengyou，liangrenyeshisheyou。zhangsanxiguanxingzaoshuizaoqi，lisizeshigeyemao，changchangkailedengdaoshenye。youyuzheijianshiqing，liangrenyizhichanshengmaodun。zaizhangsandexinlibanbenhaoli，lisisangengbanyewanshangbushuijue，zhibuguozaidayouxi，youmeiganshenmezhengshi。erzishenzaoqizaoshui，shiweilegenghaodishenmouyuanlv，nenggougenghaodijinxingdiertiandegongzuozhong。yincizhangsanganjuezheijianshiqingbudanshishenghuofangshidebuyiyang，gengdaibiaozhelisizheigerensanmanaiwan，meilimaodoubumingbaizunzhongtaren。

kezailisidexinlibanbenhaoli，zishenyeliwanyouxi、aoye，shiyouyudabaitiangongzuoyalitaida，xiangjiezheyelifangsongyixia。fanershizhangsanmeitianzaoshangdoushihuinongxingzishen，zishendourenle，rujinhaixuyaolaiguanzishendeshuimianshijian，zhenshishitandewuyan。yincilisiganjuezheijianshiqingbudanshishenghuofangshidechabie，gengdaibiaozhezhangsanjiaoguan，ganyutarenrichangshenghuohaifanyaoyikou。

dangzhangsanzaibiaoshuguishuyuzishendeneiyigebanbenhaoshi，tahuiganjuezishenshiyouyuqueshihenzhirugule，yincicaimingquetichudeqiangliekangyi。erlisizaitingjianzhangsandebanbenhaohou，zehuiganjuezhangsanmanbujiangli，fanyaoyikouhaizaoyaoshengshi。yinci，fenqiyuelaiyueda，maodunyemanmanshengji，liangrendejiufenanjianyecongshenghuofangshidemoca，shenggaodaoweirendefenqi。

zheijiushi“2gebanbenhao”zairenyurenxiangchuzhongfashengzhengzhideguanjianyuangu。suiranxuduoqingkuangxia，womenzaizhuzhongzishen“dairenchushi”，keshizaimeiyigerendexinli，zhenduibaizaimianqiandeshier，doushiyouyitaozhuanguishuyuzishendelejiebanbenhao。yinci，shijishangquanbudegoutongjiaoliuquanshizai“duirenbuduishi”。zaigoutongjiaoliuzhong，dajiazhenduishierdemeiyigepouximiaoshu，quanshizaijingonghezishenyouzhebuyiyangbanbenhaoderen。yinweiduixintaiderenzhinenglibuchedi，dajiananyiyishidaoyijianshiyou“2gebanbenhao”decunyou，yincidoushihuiwurenweishilingyifangmanbujiangli。cike，maodunjiufashengle。

02. 解决方案

neimaruhequchulimaodunni？zenmeyanggenrengoutongjiqiao？zuihaoshidefangfabianshijiangmaodunmoshazaiyaolanzhong。jiandaozheier，jianxindahuoeryelejiedaoyijianshiqingcunyou2gebanbenhaodenanti，neimadajiajiuxuyaoxiangbanfaquchaixiezheiyianquanyinhuan，rutongxiaohaizibixudayimiaodiyubingzheng，yingduifeichangrongyichanshengwujiedegoutongjiaoliushi，dajiayebixudayijitihuideyimiao。

liru，ruguoniyouyulingyifangdegerenxingweijuedebuyukuai，zainixuanxieqingxu、biaoshubumanyiyiqian，xianzuoneiyangdemaixiafubi，duilingyifangshuo：“henbaoqian，zheihenyoukenengbingbushikeguanshishi，dannineiyangzuo，wozaisuonanmianyoubuyukuaidejuede。”zheijuhuayouqudediqujiuqujueyu，tashixianranglingyifanglejie，nixiamianshuoqidehuazhibuguoshinizijidetihui，yejiudengyincizaishuo，nixushudeshieryoukenengbingbushizhenlidekeguanxing，jinerdafudujiangdijilingyifangchanshengheikegongjidejuede。yihou，ninengfajueniyulingyifanggoutongjiaoliudeguanjianfashengleqitedezhuanbian。niyizhizaijiangsushi，nizaihudeguanjianshi“shiwoshenmeganjue”，erlingyifangzaihudeguanjianzeshi“zheihenyoukenengbingbushikeguanshishi”zheijuhua。

yeyouyizhongxingbianbandetihuiyimiao，liruduilingyifangshuo：“nilejiewodexinggefeichangrongyiduosikao，danshinineiyangzuo，wodequejuededaoyouyixiebugaoxing。”zheileibianshizaichizetarenyiqian，chukairenkezheijinjinzishendetihuiwai，haichangshiyongzishendeyixiequexianduichongjiaoyilingyifangdexintai，neiyangmaixiafubiyihou，tabianhuigengfeichangrongyipingxinjingqidijiangnidezhizetiyitingjinlai。

rujindajiajiangtihuiyongzaizhangsanhelisideshilizhong，shierbianhuibianweineiyang：yuanxian，zhangsanhuiduilisishuo：“nisangengbanyewanshangbushuijue，haibingbushiyouyuaiwan！”rujin，zhangsanhuiduilisishuo：“henbaoqian，zheihenyoukenengbingbushikeguanshishi，danwozaisuonanmianganjue，niwanshangshuimianbuhaoshiyouyuaiwan。”yizhaozhangsanyuanxiandejiaofa，lisidengzhangsanjiangwan，nuhuobianhuibaofa，suihoufanchunxiangjidianbaozhengchao。errujinzhangsandejiaofa，zeshizaibiaoshuzishenguandiandeyucitongshi，jilisiyumaibiaoshudeshineikongjian。

zenmeyanggenrengoutongjiqiao？neiyangqugoutongjiaoliu，huihuajiunengzaicikaizhanle，bicizhijianzaiyuyanshangyehuiliuyizishendecuoci，quanchanggoutongjiaoliubianhuiyuelaiyuehuanjiebushangheqi。zaibiaoshuzishendebumanyishi，xianjilingyifangdashangyijitihuiyimiao，jiukeyishixianzhaoliaodaofeichangrongyibeidianbaodexintai，jinerjianggoutongjiaoliulideganxingyulixingquhuakai，weihuligongyingdegoutongjiaoliujieguokaizhanmaixiafubi。genjuyimiao，yekeyicongzuikaishide“duirenbuduishi”，zuodao“dairenchushi”dezuihaoshijixiaoguo。

03. 写在最终得话

yurengoutongdejiqiaoyounaxie？zaifeichangrongyizaochengmaodundegoutongjiaoliuzhong，yimiaoshiweilegenghaodishiwomenzaishushuozishendeniantoushi，buhuijifalingyifangdeqingchunqipanni，eryinqiduoyudexintaifantiao。danshi，yingyongtihuiyimiaodemudi，bingbushiyaodajiayinzangzijidetihui，yinci，liuyiyidingyaojianghoubiandezhenzhengniantoushuochulai。yaoburan，jinguanfangzhilebaofachongtu，dannantiquemeifahuodechuli。